Who we are

The Colchester Advice Network (CAN) is an email advice service provided by Colchester Citizens Advice and supported by eight other partner agencies. We cover debt, employment, housing and welfare benefits advice.

The service is now only delivered by Citizens Advice Colchester due to funding. 

If you require the assistance from one of our partners. You will have to contact them directly. Below is information about the partners.

Photo of a family

Age UK Colchester

Age Concern Colchester
Winsleys House
High Street


Telephone: 01206 368420 Email: 

Although known as Age UK Colchester the charity is a small, independent charity affiliated to the national body and is responsible for its own finances. Age UK Colchester operates a number of services to benefit the older people of Colchester and its surrounding environs, including an Information Service; an Advice and Advocacy Service; a Consumer and Energy Advice Service; a Legal Advice Surgery; and various social clubs and activities throughout each month. Some of the social clubs and activities operate on a weekly basis.

If you would like to know more about their services or are interested in becoming one of their volunteers, without whose loyalty and dedication the charity would not be able to function, please do not hesitate to contact them.

Age UK Colchester

Autism Anglia

Head Office:
Century House, Riverside Office Centre, North Station Road,
Colchester, CO1 1RE

Telephone: 01206 577678 Email: info@autism-anglia.org.uk

Autism Anglia is dedicated to promoting the welfare, education and care of children and adults with autism, whist also supporting the many families affected by autism.  They have over 35 years’ experience in providing a range of services aimed at enabling people with autism to live as independently as possible and to experience choice and inclusion in society.  Their services include, Family Support, Residential and Supported Living, Doucecroft School and FE department and Adult Study centre.

Autism Anglia

Colchester & Tendring Youth Enquiry Service

9 Trinity Street,
Colchester, Essex, CO1 1JN

Telephone: 01206 710771

Colchester & Tendring Youth Enquiry Service (y.e.s.) provides holistic support for young people between the ages of 11-19yrs (up to 25yrs with learning difficulties). They offer help and support around the following issues: homelessness, housing and welfare benefits case work, debt casework around maintaining healthy tenancies and teenage pregnancy and young parent support work. Crisis intervention and on going counselling. Family mediation, They run the YES Advice Shop drop-in service twice a week for face to face support in many areas including job hunting, cv support and form filling and are C-card assessors and distributors. They also support Colchester FoodBank. If you need help, the answer's y.e.s. 

Colchester and Tendring Youth Enquiry Service

Citizens Advice Colchester

Blackburn House, 32 Crouch Street, Colchester, CO3 3HH

Telephone: 03444 770808

The Citizens Advice service offers practical, up-to-date information and advice on a wide range of topics, including; debt, benefits, housing, legal, discrimination, employment, immigration, consumer and other problems. Their advice is available to everyone regardless of race, gender, sexuality, age, nationality, disability or religion.

Colchester Citizens Advice

Telephone: 01206 505250 Email: information@ccvs.org

Practical information, advice and support for Colchester’s voluntary organisations and the residents of Colchester about voluntary and community services. Their Vision is: “Thriving local communities”  Their Mission is:  CCVS will enable affective communities and voluntary action by empowering and inspiring our local society through our five core values – Support, Development, Liaison, Representation and Strategic Partnership Working.  

Colchester Community Voluntary Services

Email: Robert.everitt@essexoffenderservices.org.uk 

Essex Offender Services (EOS) is a Community Interest Company established in June 2011 to carry out activities which benefit the community – in particular those activities which support, or are consistent with, the following core aims: a) The protection of the public b) The reduction of re-offending c) The proper punishment of offenders d) To ensure offenders’ awareness of the effects of crime on the victims of crimes and the public e) The rehabilitation of offenders. Essex Offender Services has a number of motivated volunteers working with offenders and ex-offenders to support them in making positive change in their life and reduce the risk of re-offending. Essex Offender Services welcome the opportunity to work with like-minded partner agencies.  

Essex Offender Services

Open Road

5a Queen Street, Colchester, CO1 2PG

Centre: 01206 766096 Helpline: 08444 991323

Open Road provides support for anyone affected by drugs and alcohol. They support people with information and advice, counselling, structured recovery programmes, one to one and group work. They help people with housing, financial and employment issues related to their drug or alcohol problem. Plus also support families and friends affected by someone else’s substance misuse.

Open Road


Blackburn House, 32 Crouch Street, Colchester, CO3 3HH

Telephone: 0808 800 4444

Shelter can advise you on most housing problems including homelessness, eviction, rent arrears, problems with a private or social landlord, and repairs. The may advise you briefly over the phone or book you in for an appointment at their office. You can also find general information on the Shelter website.



1st Floor, The Library,
Hawthorn Avenue, Greenstead,
Colchester, CO4 3QE

Telephone: 01206 861800 Email: spg@sign-post.info

Signpost is an independent charitable organisation (not an Employment Agency or affiliated to JobCentre Plus) with 20 years of experience helping people of all ages get back into work. Every day they’re listening to the experiences of others who are looking for work, so really know what’s happening and what employers are looking for when they are recruiting new staff. The charity offers a relaxed and welcoming environment where it’s up to visitors how long they stay. They offer free access to the internet, telephone and fax and provide local newspapers for job searches. Support from Signpost staff and volunteers is available, by pre-arranged appointment, for help with CV writing, completing application forms, improving interview skills and advice on back to work benefits. They also run tailored workshops on IT, social media, self-esteem, body language and other topics.


Age UK Autism Anglia Colchester Citizens Advice
CCVS Essex Offender Services Open Road
Shelter Signpost y.e.s.



Citizens Advice Colchester
Blackburn House,
Ground Floor,
32 Crouch Street,
Colchester, CO3 3HH
Telephone: 0344 477 0808