Citizens Advice Colchester through Colchester Advice Network is committed to protecting your privacy. This page explains our policy on collecting, storing and processing your personal information and steps you can take to protect your privacy whilst using our website.
When you provide us with personal information, for example when using the get advice or provide feedback forms, we take steps to ensure that your information is treated securely.
This information helps us to understand what is happening within the Borough of Colchester and allows us to look at the actions we can take to improve the situation.
The information we collect helps us to provide advice and secure future funding. It also helps us to improve the website and the email service provided for the residents of the Borough of Colchester.
We may share your information with our partner agencies and associated organisations for these purposes. We do not disclose personal information for direct marketing purposes. We may need to disclose your information if required to do so by law.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
We may collect:
If you wish to restrict or block web browser cookies, the Help function within your browser should tell you how. Alternatively, these sites can provide more information on how to do this:
If you would like to clear your browsing history choose ‘tools’ from the top navigation bar on your browser, select ‘internet options’, and click on ‘clear history’. Alternatively, refer to the instructions in your browser ‘help’ menu.
Personal information you submit on this website is sent via email.
Citizens Advice Colchester makes every effort to ensure the security and integrity of emails on our systems. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure.
As the Citizens Advice Colchester is the provider of the Colchester Advice Network service, your personal information is then entered into their PETRA database, for internal record keeping, and the email deleted.
As a result, while we strive to protect your personal information after we’ve received it, we cannot ensure or guarantee the security of information when it is being transmitted.
We will never sell your personal information.
Please note that Citizens Advice Colchester assumes no responsibility for the contents or availability of linked websites and downloads. The inclusion of any links should not be taken as an endorsement of any kind by Citizens Advice Colchester.
You have the right to ask for a copy of the information we hold about you under the Data Protection Act 1998. A fee will be payable. To request a copy write to:
Citizens Advice Colchester
c/o Blackburn House
32 Crouch Street
We may change this policy from time to time by updating this page. This policy was last updated on 19/04/2016.